If you’re having trouble with the sound on Skype on your Android phone or tablet, you can try a few things that might fix the problem.
Even though it might seem like a hardware problem, it probably isn’t, especially if Skype is the only app where audio isn’t working right.
Let’s look at how to fix the sound on Skype on Android.
How to Fix the Sound Problem on Skype on Android
Here’s what to do if you’re having trouble with the sound on Skype on your Android device.
Reboot your phone
If you are on a call and you keep having audio problems, you can start to fix the problem by turning your phone off and on again. Hold the Power button down. Tap Restart.
Check if you have permission
In Settings, you can turn on or off permissions for each app, depending on what you want to do. If you turn off some of them, you might have trouble hearing when using Skype.
Here’s what you need to do:
- Go to the Settings page.
- Tap Apps
- Look through the list and choose Skype.
- Tap Permissions
- Tap the mic.
- Last, click Allow.
Check for updates to apps
When an app acts up, it’s time to see if there are any updates.
This is how:
- Start Play Store.
- Tap your profile picture or avatar in the upper-right corner.
- Now, click Apps & Devices.
- Next, tap on Updates available
- If Skype is on the list, tap Update next to it.
- Clear data and cache
- Clearing the app’s cache and data is often all it takes to fix many problems. Here’s what you need to do:
- Click on Settings.
- Tap Apps
- Then, look for Skype and click on it.
- Tap Storage
- Then, click Clear cache.
- Tap Clear data now.
- Reboot the phone
- Start Skype.
Reinstall the app
If nothing seems to work, you should delete the app and reinstall it.
- Go to the main menu.
- Find Skype
- Tap and keep it down
- Next, tap Uninstall or Delete
- Go to Play Store now.
- Type Skype into the search box.
- Install the app
- Put in your login information and you can start using the app.
Report a bug in an app
Apps can have bugs and problems, and sometimes the only way to fix them is to get the most recent version of the app, which has the fix. But first, users have to tell the developers about the problem so they can figure out how to fix it.
Here’s how to report a problem with an app:
- Launch the app.
- Go to where it’s set up.
- You’ll find the “Report a Problem” button.
- Write a short answer and click Send.
This choice won’t fix the sound problem you’re having right now, but it could speed things up. So, if nothing else works, try writing a short report and keeping an eye out for a new version.
