Ransomware must be removed. If your web browser is locked, try these steps: You can try to unlock your browser by stopping the web browser’s process using Task Manager:
- Activate Task Manager. You can achieve this in a variety of ways:
- Task Manager or Start Task Manager can be accessed by right-clicking on an empty space on the taskbar.
- Ctrl+Shift+Esc is a combination of the keys Ctrl, Shift, and Esc.
- Ctrl+Alt+Delete is a combination of Ctrl+Alt+Delete.
- Click the name of your web browser in the list of Applications or Processes.
- End the task by clicking the Finish button. If you’re asked whether you want to wait for the software to answer, select Close.
- Your network administrator may restrict access to Task Manager in some organisations. For assistance, contact your IT department.
You may be requested to restore your session when you open your web browser again. If you restore your session, you risk reinfecting your computer with ransomware. Tips for stopping browser-based ransomware from executing on your PC can be found under the question “How can I protect myself from ransomware?” above.
Remove Ransomware If your PC is locked
Method 1: Run the Microsoft Safety Scanner in safe mode first, then download a copy from a clean, non-infected computer. The downloaded file should be copied to a blank USB device or CD and then inserted into the infected PC. Try restarting your computer in safe mode:
- Windows 10
- Windows 8.1
- In Windows 7
- In Windows Vista
- Windows XP
Try running the Microsoft Safety Scanner while in safe mode. Method 2: Download and install Windows Defender Offline. You might not be able to download or execute the Microsoft Safety Scanner because ransomware can lock you out of your computer. If this occurs, you’ll need to download and run Windows Defender Offline:
- Download Windows Defender Offline
- See our advanced troubleshooting page for more help.
Steps you can take after your PC has been cleaned
Antimalware software should be installed on your computer. You can use the following Microsoft security applications for free:
- Your PC comes with antimalware software called Windows Defender if you run Windows 10 or Windows 8.1.
- Install antimalware software, such as Microsoft Security Essentials, if you’re running Windows 7 or Vista.
- On our updates page, you can find information on how to keep your Microsoft security software up to date.
You can download additional security software from another firm if you don’t want to utilise Windows Defender or Microsoft Security Essentials. Just make sure it’s turned on at all times, that it’s up to date, and that it offers real-time protection.
